Last updated: 4 September 2026.

1. Scope and purpose

1.1. These General Terms and Conditions of Sale govern purchases made at www.brincatoys.pt between Brincadeiras ao Cubo, Comércio de Jogos e Brinquedos, Lda., corporate tax identification number 510204538, with registered office at Marina Plaza, Edifício Daytona Beach, Bloco 27-A, Loja 79, 8125-401 Quarteira, Portugal (hereinafter “Brincatoys” or the “Seller”), and the person making the purchase (hereinafter the “Customer”).

1.2. These terms apply without prejudice to mandatory consumer protection rules and other applicable legal provisions.

2. Changes to the terms

Brincatoys may update these terms for legal, technical or operational reasons. The version applicable to each order is the one published and made available to the Customer at the time of purchase. Subsequent changes do not affect orders already confirmed.

3. Products and prices

3.1. Product information. We aim to provide accurate photographs, descriptions and specifications. Colour differences caused by your screen or packaging changes made by the manufacturer may occur, provided they do not alter the product's essential characteristics. The description, specifications, safety warnings and price displayed on the product page form part of the purchase information.

3.2. Prices. Prices are displayed in euros and include VAT at the applicable statutory rate. Delivery charges and any other applicable costs are displayed before the order is confirmed.

3.3. Obvious errors. If an obvious pricing or information error is detected before dispatch, we will contact the Customer to correct or cancel the order. If the order is cancelled, all amounts paid will be refunded in full without undue delay.

4. Ordering and payment

4.1. Placing an order. The Customer selects the products, confirms their details, delivery method and payment, and submits the order at checkout. Before completing the purchase, they can review and correct the information entered.

4.2. Payment methods. The available methods and their conditions are displayed at checkout and may vary by country or device. They may include:

• Multibanco reference: payment within the stated period, normally 24 hours;
• MB WAY: confirmation within the time window shown in the request;
• Payshop: payment using a reference at an authorised agent;
• Cards: Visa, Mastercard or Maestro, where available;
• Digital wallets: Apple Pay or Google Pay, where available;
• iDEAL and Bancontact: where available for the selected market;
• Bank transfer: payment within 48 hours to IBAN PT50 0018 0003 3778 6415 0205 5, BIC/SWIFT TOTAPTPL.

Electronic payments are processed by specialist providers. Brincatoys does not receive or retain full card details. Failure to pay within the stated period may result in cancellation of the order and does not definitively reserve stock.

4.3. Confirmation. After submitting the order, the Customer receives an electronic confirmation. The order is processed once payment and availability have been confirmed. If it cannot be accepted, the Customer will be informed and any amount charged will be refunded.

5. Stock and availability

Stock is shared between the online shop and the physical shop. Despite regular updates, items may become unavailable due to simultaneous purchases or synchronisation delays. If a paid item becomes unavailable, the Customer may choose a proposed alternative or cancellation, with a refund of the corresponding amount.

6. Invoicing

The invoice is issued after payment confirmation and provided by email. To include a tax identification number (NIF) on the invoice, it must be supplied before the invoice is issued; otherwise, the invoice will be issued to “Final Consumer”, as required by the applicable rules.

7. Deliveries

7.1. Address. Delivery is made to the address supplied by the Customer. The Customer must check the name, address and contact details before completing the purchase. If an error is detected, they should contact us promptly; we will try to correct it while the dispatch process still allows this.

7.2. Delivery times and costs. The applicable delivery times and prices are set out in the Shipping Policy and at checkout. Unless otherwise agreed, delivery will be made without undue delay and within the statutory period. Events beyond Brincatoys' reasonable control may cause delays, without prejudice to the consumer's statutory rights.

7.3. Condition on delivery. We recommend checking the packaging upon delivery and recording any visible damage with the carrier. Reporting an incident within the first 24 hours helps us deal with it, but does not limit the consumer's statutory time limits or rights.

7.4. Failed delivery. If delivery fails for a reason attributable to the recipient, the parcel may be sent to a collection point or returned. Any return or redelivery costs will only be charged when legally due and after the Customer has been informed.

8. Collection from the shop

The Customer may choose collection from the physical shop when this option is available. They will receive a notification when the order is ready. The collection period is 30 days after that notification; once this period has expired, the order may be cancelled and the amount paid refunded.

9. Right of withdrawal and returns

9.1. Time limit. For distance purchases, Brincatoys gives consumers 30 consecutive days to notify their decision to withdraw from the contract without giving a reason, starting on the day after the goods are physically received by the consumer or a third party designated by them, other than the carrier. For separate deliveries from the same order, the period starts upon receipt of the last item, lot or component. This condition is more favourable than the statutory minimum of 14 days.

9.2. Exercising the right. You can submit a request through your customer account, send a statement to geral@brincatoys.pt, send it by post to the address given in section 1 or use another unequivocal method permitted by law. You are not required to give a reason or use a specific form. Sending the statement before the deadline is sufficient, and exercising this right does not require prior authorisation.

9.3. Condition of the goods. Consumers may inspect the nature, characteristics and functioning of the goods with the care they would exercise in a shop. Opened or missing packaging does not automatically exclude this right. Any loss in value caused by handling beyond what is necessary will be assessed and substantiated on a case-by-case basis, in accordance with the law.

9.4. Returns and costs. Unless collection has been agreed, the goods must be sent or handed back within 14 days of notification. Consumers bear the direct return costs where they have been informed of this charge beforehand. The optional DPD Pickup service costs 5,99 € in mainland Portugal; for other destinations, the price will be communicated before acceptance. You may use another carrier or hand the goods back at our address. There is no penalty or restocking fee for exercising this right.

9.5. Refunds. For withdrawal from the entire order, we refund the payments received, including the cost of the least expensive standard delivery method offered. The additional cost of a more expensive method expressly chosen is not refunded. The refund is made without undue delay and no later than 14 days after notification, using the same payment method unless expressly agreed otherwise and without charges. Unless we have offered to collect the goods, we may withhold the refund until we receive the goods or proof of dispatch, whichever occurs first. We do not retrospectively charge delivery costs that were previously free.

9.6. Exceptions. Only the exceptions set out in Article 17 of Decree-Law No. 24/2014 apply, where the relevant legal requirements are met and the required information has been provided. The Returns Policy contains the full procedure and an optional model statement. Rights relating to a lack of conformity are not limited by the 30-day period.

10. Guarantee and conformity of goods

10.1. Under Decree-Law No. 84/2021, goods generally benefit from a three-year statutory guarantee of conformity from the date of delivery.

10.2. In the event of a lack of conformity, consumers are entitled to have conformity restored through repair or replacement and, under the conditions laid down by law, to a proportionate price reduction or termination of the contract, free of charge.

10.3. To report a lack of conformity, contact Brincatoys and provide the invoice or other suitable proof of purchase. Only damage that does not constitute a lack of conformity attributable to the Seller is excluded, such as damage resulting from misuse, accident, normal wear and tear or unauthorised intervention.

11. Personal data

The processing of personal data is governed by our Privacy Policy.

12. Intellectual property

The website content belongs to Brincatoys or is used with the permission of the respective rights holders and is protected by applicable law. Viewing and private use are permitted within the limits of the law. Reproduction, distribution or commercial exploitation without authorisation is prohibited.

13. Alternative dispute resolution

In the event of a consumer dispute, the Customer may contact Brincatoys and, where applicable, refer the matter to a consumer alternative dispute resolution body.

For the area of our registered office, you may contact CIMAAL — Centro de Arbitragem de Conflitos de Consumo do Algarve: www.consumoalgarve.pt, info@consumoalgarve.pt, telephone +351 289 823 135.

Please also see our page on Alternative consumer dispute resolution and the European Commission's official list of ADR bodies.

14. Applicable law and competent court

Portuguese law applies, without depriving consumers of the protection provided by mandatory rules applicable to them. The competent court is determined in accordance with the law, including the protection rules relating to the consumer's place of residence.