New movable goods sold to consumers in Portugal have a three-year legal guarantee of conformity from delivery under Portuguese Decree-Law No. 84/2021. The official notice below sets out the minimum protection in the European Union and does not reduce that period.
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If goods do not match the description or do not function as intended, consumers can request free repair or replacement and, in the cases provided for by law, a price reduction or termination of the contract. Contact Brincatoys to report the issue and provide proof of purchase.