Find your answer without delay.

No. You can shop as a guest and earn Brinca Prime balance on all online purchases except gift cards.

To view and use the balance, create a free customer account and sign in with the same email address used for the purchase.

Online stock is updated so that only available items can be purchased. However, in exceptional cases, the last unit may be sold simultaneously in the physical and online stores. In that situation, the stock shortage may prevent us from sending the item ordered online.

After you complete your order, we send an email with its details. This email confirms registration but does not necessarily mean that payment has been completed.

If you need to correct any details, contact us as soon as possible. We can only change the order before dispatch.

Orders of €89.99 or more qualify for free standard shipping to mainland Portugal, with delivery to an address or collection point. Collection from our physical store is always free, regardless of the order value.

Options may include MB WAY, Multibanco, Payshop, Apple Pay, Google Pay, credit or debit card, iDEAL, Bancontact, bank deposit and Brincatoys gift card.

The methods available for your order are shown at checkout and may vary by country, device and order details.

Yes. If you live outside Portugal but want to send an order to an address in Portugal or one of the many European destinations we ship to, simply place your order as usual and choose the delivery address. The invoice will be sent by email.

When shopping online, you can choose collection from our physical store. Payment is completed online.

Your order is usually ready around 2 hours after payment. Always wait for the confirmation email before visiting the store. You or another person can collect it by presenting the PIN sent by email.

Yes, when that option is available in your area. After completing your order, you can redirect delivery to a CTT point using the options sent by the carrier.

Orders paid by 12:00 are generally collected by the carrier on the same working day. Orders paid after that time are normally collected on the next working day.

We do not offer cash on delivery. The payment options available for your order are shown at checkout.

Yes, we ship to the Azores and Madeira. Delivery times range from 5 to 10 working days, depending on the destination island.

Yes, we ship to eligible European countries. Select the country in the delivery address; availability, estimated delivery time and shipping cost are shown at checkout.

See the latest details in our shipping policy.

Once your order has been dispatched, you will receive an email with the tracking code to follow the delivery.

In Portugal, the carrier may send a postal notice, email and/or SMS with instructions to reschedule delivery or collect the order from a CTT point or branch, where available.

Always check the tracking link received by email: an uncollected order may be returned to Brincatoys.

Contact us as soon as possible. If the order has not yet been dispatched, we may be able to stop the shipment.

If it has already been dispatched, expressly communicate your decision and follow the return instructions; simply refusing or not collecting the delivery does not replace that request.

If your order needs special care from us or the carrier, include that information in the additional notes in the shopping cart.

For distance purchases covered by the right of withdrawal, Brincatoys allows 30 consecutive days to communicate your decision, without needing to give a reason.

The period starts on the day after receipt of the goods. If the order is delivered separately, it starts upon receipt of the last item. See all conditions in the returns policy.

If possible, record any visible damage at the time of delivery. Then use the exchange or assistance form, provide the purchase reference and describe the problem.

We will request photographs by email if needed. Rights relating to lack of conformity are independent of the withdrawal period.

You can request conversion of the balance to the channel where you want to use it. On the Convert points/cards page, choose Gift card, indicate the conversion direction and send the requested details. Nothing changes before our team validates the request.

Yes. On the Convert points/cards page, choose Points and Brinca Prime balance, then choose the direction: physical store to online store or online store to physical store.

Our team usually replies within 24 to 48 working hours. Conversion is only complete after validation and the confirmation email.

For all requests, we need your name and contact email. For points or Brinca Prime balance, we also need the online account email and the tax number or mobile number associated with the physical store. For gift cards, only provide the last four characters.

Do not send the full gift card code.