Exchanges, returns and right of withdrawal

1. Withdrawal period and notice

For distance purchases, Brincatoys gives consumers 30 consecutive days to notify us of their decision to withdraw from the contract, without giving a reason. This period starts on the day after you, or a third party designated by you other than the carrier, take physical possession of the goods. If goods from the same order are delivered separately, the period starts after receipt of the last item, lot or piece.

The 30-day period is more favourable than the statutory minimum of 14 days. If the last day is a Saturday, Sunday or public holiday, the period ends on the next working day. Longer statutory periods and other legal rights remain unaffected, including where the legally required information has not been provided.

Exercise your right of withdrawal: access cancellation and return requests in the customer area using the email address associated with your purchase and the access code sent by email. Open the order, select the items, review the details and confirm submission. Opening the link alone does not submit a declaration. The system sends an acknowledgement by email.

You may also notify us by email at geral@brincatoys.pt, by letter or by any other unequivocal statement permitted by law. You are not required to use a specific form, give a reason, create a password or accept marketing. If the order or button is unavailable, including for orders placed before the feature was activated, you may notify us by email without prejudice to your rights.

Identify your name, order or contract and the items concerned, and provide an email address for the acknowledgement. Sending your declaration before the deadline is sufficient. Exercising the statutory right does not require prior authorisation from Brincatoys. Keep a copy of your notice and acknowledgement.

Recipient: Brincadeiras ao Cubo, Comércio de Jogos e Brinquedos, Lda., Marina Plaza, Edifício Daytona Beach, Bloco 27-A, Loja 79, 8125-401 Quarteira, Portugal. Email: geral@brincatoys.pt.

2. Returning the goods and return costs

After notifying us, return or hand over the goods without undue delay and no later than 14 days after your notice, unless we agree to collect them. The deadline is met if you dispatch the goods before it expires. You may hand them over at the address above or use a carrier of your choice, with suitable protective packaging. Include a reference allowing us to identify the order.

You bear the direct cost of returning goods following withdrawal when informed of this obligation before purchase. We do not charge a restocking fee or a penalty for exercising this right.

Instead of arranging your own return, you may request instructions for the DPD Pickup service offered by Brincatoys: €5.99 in mainland Portugal. For Madeira, the Azores and international destinations, the price depends on volumetric weight and destination and will be communicated before you accept this service. The service is optional; its cost is not deducted without informing you and obtaining your agreement.

If you withdraw before delivery, expressly notify us so that we can coordinate stopping or returning the shipment. Merely refusing delivery or failing to collect a parcel, without unequivocal notice of withdrawal, does not replace that declaration.

3. Condition of the goods

You may handle the goods with the care needed to establish their nature, characteristics and functioning, as you would in a shop. Opening the packaging, missing original packaging or signs resulting from such inspection do not, by themselves, remove your right of withdrawal.

Return the goods with their components and accessories and, where possible, their original packaging, suitably protected for transport. Any loss in value caused by handling beyond what is necessary will be assessed and explained individually in accordance with the law; it does not automatically result in refusal of the entire refund. You are not liable for diminished value where the legally required information on withdrawal was not provided.

4. Refunds

If you withdraw from the whole contract, we reimburse payments received, including the cost of the least expensive standard delivery option we offered. We are not required to reimburse the extra cost of a more expensive delivery method you expressly chose. For partial withdrawals, we refund the amounts for the goods concerned and delivery costs to the extent legally due, without penalties or retroactive charges for previously free delivery.

Refunds are made without undue delay and no later than 14 days after we receive notice of your decision. Unless we offer to collect the goods, we may withhold the refund only until we receive the goods or evidence that you sent them back, whichever occurs first. Inspection does not start a new 14-day period.

We use the original payment method unless you expressly agree otherwise, without additional costs to you. For discounted goods, the amount refunded is the amount actually paid. A store voucher does not replace a refund owed without your agreement.

5. Statutory exceptions

Exceptions apply only where the conditions of Article 17 of Portuguese Decree-Law 24/2014, as amended, are met and the required information was provided before purchase. They may include clearly personalised goods; sealed goods unsuitable for return for health protection or hygiene reasons once unsealed after delivery; and sealed audio/video recordings or computer software once unsealed after delivery.

For digital content not supplied on a tangible medium, starting supply removes the right only under the statutory conditions, including prior express consent, acknowledgement of the loss of the right and the required contractual confirmation. A commercial product category, promotion or generic “final sale” label does not override applicable statutory rights.

6. Damaged or non-conforming goods

Rights relating to lack of conformity are separate from withdrawal and the 30-day period. Contact geral@brincatoys.pt, identifying your order and describing the problem. Where possible, record visible damage at delivery and notify us promptly; a request to report within 24 hours does not restrict statutory deadlines or rights. Remedies for lack of conformity are provided without charge as required by law, including transport costs that we must legally bear.

7. Model withdrawal form

Complete and send this form only if you wish to withdraw from the contract. Using it is optional.

To: Brincadeiras ao Cubo, Comércio de Jogos e Brinquedos, Lda., Marina Plaza, Edifício Daytona Beach, Bloco 27-A, Loja 79, 8125-401 Quarteira, Portugal; geral@brincatoys.pt.

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods/for the provision of the following service (*):

[Goods or service and order reference]

Ordered on/received on (*): [date]

Name of consumer(s): [name]

Address of consumer(s): [address]

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

This policy does not limit mandatory consumer rights. Further information: Exchanges and Returns.