Yes! You have 30 days from the receipt of your order to request a return.

You must fill out the contact form in order to exercise your right of withdrawal, communicating your decision to withdraw from the purchase contract by means of a written statement affirming this intention unequivocally.

The return of the product and the shipping cost will be the responsibility of the customer, with the amount being deducted from the refund to be issued.

For returns originating in mainland Portugal, you will have to bear the expenses for packaging the product if you no longer have the packaging you received, as well as the transportation expenses, which amount to €5.90.

For returns originating in Madeira Island and the Azores Archipelago, you will have to bear the expenses for packaging the product if you no longer have the packaging you received, as well as the transportation expenses, which vary depending on the weight and dimensions (volumetric weight) to be borne.

For returns originating abroad, you will have to bear the expenses for packaging the product if you no longer have the packaging you received, as well as the transportation expenses, which vary depending on the weight and dimensions (volumetric weight) to be borne. There may be an extra cost for this collection.

If the shipment originates in Portugal, after receiving and authorizing your return request, you will be sent an email with a return label that will have a 15-day validity period, which you must print and affix to the return package for delivery at one of the CTT post offices. Pack it as best you can and remember that the product must remain intact and with the original packaging.

If the shipment originates abroad, after receiving and authorizing your return request, a collection will be requested at the address indicated by the customer. In this case, the courier will bring the shipping label and the customer only has to hand over the item on the indicated date. Pack it as best you can and remember that the product must remain intact and with the original packaging.

In all of the above situations, the customer may choose to send the items to be returned to the address indicated in the resolution authorization by choosing a different carrier or shipping method than the one provided by Brincatoys.

The refund to the customer will always be for the value of the returned item(s) minus the costs inherent to the return of the product, when these have been borne by Brincatoys. The seller (BRINCATOYS) will not bear/refund the amount eventually paid by the customer for the shipping of their original order. In case of return, the shipping cost will be borne by the customer.

The amount to be refunded always takes into account any promotions or discounts applied to the order.

For further clarification of the conditions for exercising the right of Free Contract Termination, you should consult point 12 and following of the General Terms and Conditions.