As this website is an online sales store, in compliance with article 18 of Law 144/2015, the consumer is informed that for alternative dispute resolution he/she must contact our company, via email geral@brincatoys.pt , the competent entity for Alternative Consumer Dispute Resolution (ADR), in the area of the consumer's domicile, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr .

Competent Entities for Alternative Resolution of Consumer Disputes:

1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts, Telephone (+351)213847484; E-mail: cniacc@unl.pt

2. CIMAAL - Algarve Consumer Conflict Information, Mediation and Arbitration Centre, Telephone (+351)289823135; E-mail: cimaal@mail.telepac.pt

3. Consumer Conflict Arbitration Center of the District of Coimbra Telephone (+351) 239821690/289 Email: geral@centrodearbitragemdecoimbra.com

4. Lisbon Consumer Conflict Arbitration Center, Telephone (+351)218807000/218807030 Email: juridico@centroarbitragemlisboa.pt ; director@centroarbitragemlisboa.pt

5. Porto Consumer Information and Arbitration Center Telephone (+351)225508349/225029791; E-mail: cicap@mail.telepac.pt

6. Vale do Ave Consumer Conflict Arbitration Center/Arbitration Court, Telephone (+351)253422410; E-mail: triave@gmail.com

7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court), Telephone (+351)253617604; E-mail: geral@ciab.pt

8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira, Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; E-mail: centroarbitragem.sras@gov-madeira.pt

For more information, visit the Consumer Portal at www.consumidor.pt