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Common questions

Gift Card

Can a gift card be used more than once?

Yes, as long as you have a balance on the card you can use the gift card.

Can I use more than one gift card on a purchase?

Yes. A customer can use more than one gift card during checkout.

Can a gift card be used to purchase a gift card?

No, you cannot use a gift card to purchase another gift card.

Can a gift card be used to pay for shipping and taxes?

Yes, gift cards are applied to the final order total, which includes shipping and taxes.

Can gift cards be used in conjunction with a discount code?

Yes, gift cards are a form of payment.

Do gift cards have an expiration date?

No, gift cards are valid until the respective balance is exhausted.

Orders

Do I need to be registered to make a purchase?

You can make a purchase without creating an account, but by doing so as a guest, you will lose access to some benefits exclusive to registered users.

From what amount can I enjoy free shipping?

You can benefit from completely free shipping for orders worth €69.99 or more to mainland Portugal using the CTT Express shipping method (3 working days).

You can also benefit from free shipping using other shipping methods (DPD pickup point and CTT Expresso - 2 working days) for orders worth €89.99 or more and destined for mainland Portugal.

Do you have stock of all the items you have?

As the stock on our website is always up to date, only items with stock are allowed to be sold. However, there may be a simultaneous sale of the same item in the physical store and online store, which will lead to stock outs, making it impossible to ship the item ordered online later.

How do I know that my order was placed successfully?

After placing your order, we will send you an email with all your order details, including a description of the items purchased, the payment method, name, shipping address and respective invoicing.

How does Click & Collect work?

For any order you place in the Brincatoys online store, you can choose to collect it in our physical store, during the respective business hours (Monday to Sunday). It will be available for collection within an estimated period of 2 hours after online payment and receipt of an email confirming availability for collection. The order may be collected by the purchaser identified in the order, or by a person indicated by them, and the order number may also be requested at the time of delivery.

Can I cancel my order?

You can cancel your order if it has not yet been processed/shipped. If your order has already been completed, you should contact our customer service. You can do so by email or telephone, always indicating the order number.

Submissions

When will my order be shipped?

All orders destined for mainland Portugal, paid by 12 noon, will be sent on the same working day.

Do you ship for collection?

Unfortunately, we do not ship cash on delivery, however, we do offer a variety of payment and delivery options to suit your needs.

Is it possible to pick up my order at a pickup point?

Yes! In order to provide greater convenience to our customers, we have a partnership with DPD, which allows you to collect your order from one of the various delivery points available throughout mainland Portugal.

Do you ship to the Azores and Madeira?

Yes, we ship to the Azores and Madeira. For orders to the islands, you must contact us in advance, indicating the items you want and the quantities. After contacting us, you will be sent a link to finalize the order at checkout. Delivery times vary between 5 and 10 working days, depending on the destination island.

Do you ship abroad?

Yes, in addition to Portugal, we ship to:

  • Germany
  • Austria
  • Belgium
  • Denmark
  • Slovakia
  • Slovenia,
  • Spain (peninsular)
  • Estonia
  • Finland
  • France
  • Greece
  • Hungary
  • Ireland
  • Italy
  • Latvia
  • Lithuania
  • Luxembourg
  • Malta
  • Netherlands
  • Poland
  • Czech Republic
  • Sweden

How can I track my order?

After the order has been dispatched, you will receive, by email, a notification about its status with a tracking code that you can use for this purpose.

What happens if no one is at the destination address of the order?

For deliveries made in Portugal, an indication will be left in your mailbox indicating that delivery has been attempted. You may also receive a phone call to arrange delivery. If delivery to the destination address cannot be completed, the package will be forwarded to a CTT post office until it is returned to Brincatoys.

What should I do if my order is in poor condition?

If you notice that the package being delivered to you has obvious damage, you should not accept the order, justifying the reasons and the damage you notice on the carrier's delivery receipt. You must also communicate to us what happened, so that we can take the necessary measures to resend the order.

What is the deadline to return products purchased at Brincatoys?

The customer has the right to terminate the contract within a maximum period of 30 consecutive days from the day following the day on which the customer or a third party indicated by him, other than the carrier, acquires physical possession of the goods or of the last good in the case of separate delivery of goods relating to a single order, without the need to justify or indicate the reason.

Payments

What payment methods are accepted in your online store?

Brincatoys accepts the following payment methods:

MB Way – simple payment, using “MB WAY” on your mobile phone (only available to customers of Portuguese banks with the MB WAY app installed). This payment method is made via Eupago – Instituição de Pagamento, Lda.

Multibanco – “Payment of Services”, with entity, reference and amount, at any Multibanco ATM or through your home banking service. You have 24 hours to make the payment. After this period and if the order has not been paid, it will be automatically cancelled. This payment method is made via Eupago – Instituição de Pagamento, Lda.

Apple Pay - Apple Pay is a contactless payment technology for Apple devices that offers a fast and easy alternative to cards and cash. It's called a digital wallet and is an alternative to more traditional payments with cards or cash. When you pay in a store, neither Apple nor your device sends your card number to the merchant.

Google Pay - Google Pay is a contactless payment technology for Android, iOS, Google Chrome, and WearOS devices that offers a fast and easy alternative to cards and cash. It's called a digital wallet and is an alternative to more traditional payments with cards or cash. When you pay in a store, neither Google nor your device sends your card number to the merchant.

PayPal - If your order is not destined for Portugal/Spain, you can use PayPal, simply by creating an account on their website. This process is free of charge and can be done in just a few steps: Go to the PayPal website; In the top right-hand corner of the page, select the “Create Account” option.

Credit/Debit Card – After completing your order, when you select to pay by Credit Card you will be directed to a secure website where you must confirm your payment details. If you do not complete this process, your order will not be entered into our system as paid.

Bank Transfer – make your payment by bank transfer or direct deposit into our account. Indicate the order number as the transfer or deposit reference. The order will only be sent after confirmation of payment into our account. After completing the order, you have 48 hours to make the payment by sending proof of payment to the email geral@brincatoys.pt . If you do not make the payment within the stipulated period, the order will be automatically cancelled.

Gift Card - On the Brincatoys website you can pay with a Gift Card purchased in the online store (you can use more than 1 card per order).

We also support some popular international payment methods such as iDEAL and Bancontact .

Some of these payment methods will only be available in online stores whose countries where customers make their purchases have this payment method available.

I'm living abroad, but I want to make a purchase for delivery in Portugal (or another country). It's possible?

Yes! If you live abroad, but want to send an order to an address in Portugal or to one of the many European destinations where we send orders, simply go through the normal purchase process, choosing the delivery address. The invoice will be sent to you by email.

Cashback Program

What is the cashback program?

The Cashback Program consists of a “credit” mechanism that allows buyers to recover a portion of the total amount spent. To benefit from this program, simply register. After making a purchase, simply wait for the credit to be credited to your customer account. For further information, please consult the Cashback Program page.

How can I use the credit I have accumulated?

The use can be made in the shopping cart, during the finalization of your order, choosing the total amount of accumulated credits.

How much credit can I receive when making a purchase in your online store?

When you place an order with us, you will receive a 4% discount on the price of the products on all purchases made. The refund is calculated excluding taxes and shipping costs (where applicable). This amount is in addition to other benefits that may give you credits to be discounted on future purchases.

Is it possible to receive credit without being a registered customer?

If you are not a registered customer, you will not be able to accumulate cashback and, consequently, benefit from credits.

Where do I receive credit for making an online purchase?

The credit will be made available in the account associated with the registered customer, namely in the "Cashback" section of the customer area. The amount of the credit, resulting from your last purchase in our online store, will be made available after payment of the order and reversed in the event of cancellation or return.