Alternative resolution of consumer disputes
As this Site is an online sales store, in compliance with article 18 of Law 144/2015, the consumer is informed that for alternative dispute resolution they must contact our company via email geral@brincatoys.pt, the competent entity for Alternative Consumer Dispute Resolution (ADR), in the consumer's home area, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr .
Competent Entities for Alternative Resolution of Consumer Disputes:
1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts, Telephone (+351)213847484; Email: cniacc@unl.pt
2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Disputes in the Algarve, Telephone (+351)289823135; Email: cimaal@mail.telepac.pt
3. Consumer Dispute Arbitration Center of the District of Coimbra Telephone (+351)239821690/289 Email: geral@centrodearbitragemdecoimbra.com
4. Lisbon Consumer Conflict Arbitration Center, Telephone (+351)218807000/218807030 Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt
5. Porto Consumer Information and Arbitration Center Telephone (+351)225508349/225029791; Email: cicap@mail.telepac.pt
6. Vale do Ave Consumer Dispute Arbitration Center/Arbitration Court, Telephone (+351)253422410; Email:triave@gmail.com
7. Consumer Information, Mediation and Arbitration Center (Consumer Arbitration Court), Telephone (+351)253617604; Email: geral@ciab.pt
8. Consumer Dispute Arbitration Center of the Autonomous Region of Madeira, Address: Rua Direita, 27 - 1º Andar, 9050-405 Funchal; E-mail:centroarbitragem.sras@gov-madeira.pt
For more information, see the Consumer Portal at www.consumidor.pt