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LEGO FOR ALL

THE STAGES OF LIFE

THE MOST FREQUENTLY ASKED QUESTIONS

FROM OUR CUSTOMERS

Do you have stock of all the items you sell online?

As the stock on our website is always up to date, only items with stock are allowed to be sold. However, there may be a simultaneous sale of the same item in the physical store and online store, which will lead to stock outs, making it impossible to ship the item ordered online later.

Is it possible to accumulate cashback without being a registered customer?

If you are not a registered customer, you will not be able to accumulate cashback and, consequently, benefit from credits.

From what amount can I enjoy free shipping?

You can benefit from free shipping to mainland Portugal under the following conditions: for orders worth €69.99 or more, using the CTT Expresso (3 working days) or CTT Delivery Point (3 working days) method; and for orders worth €89.99 or more, using the CTT Expresso (2 working days) or CTT Delivery Point (2 working days) methods.

Do all toys sold here comply with European safety standards?

Yes, all our toys strictly comply with European Union safety standards. Children's safety is our top priority, and we only work with suppliers who share our commitment to quality and compliance.

How can I return a purchased product if I am not satisfied?

If for any reason you are not completely satisfied with your purchase, you can return it within 30 days of receipt, as long as the product is in its original packaging and shows no signs of use. To start the return process, make a return request on the corresponding page and fill out the respective form.