Alternative Dispute Resolution for Consumer Disputes

As this website is an online sales store, in compliance with Article 18 of Law 144/2015, the consumer is informed that for the alternative resolution of disputes, they should contact our company, through the email geral@brincatoys.pt, the competent entity for Alternative Dispute Resolution for Consumers (ADR), in the area of the consumer's domicile, or use the European Online Dispute Resolution Platform, available at http://ec.europa.eu/consumers/odr.

Competent Entities for Alternative Dispute Resolution for Consumers:

1. CNIACC - National Center for Information and Arbitration of Consumer Conflicts, Phone (+351)213847484; Email: cniacc@unl.pt

2. CIMAAL - Center for Information, Mediation and Arbitration of Consumer Conflicts of the Algarve, Phone (+351)289823135; Email: cimaal@mail.telepac.pt

3. Arbitration Center for Consumer Conflicts of the District of Coimbra, Phone (+351)239821690/289 Email: geral@centrodearbitragemdecoimbra.com

4. Arbitration Center for Consumer Conflicts of Lisbon, Phone (+351)218807000/218807030 Email: juridico@centroarbitragemlisboa.pt; director@centroarbitragemlisboa.pt

5. Consumer Information and Arbitration Center of Porto, Phone (+351)225508349/225029791; Email: cicap@mail.telepac.pt

6. Arbitration Center for Consumer Conflicts of Vale do Ave/Arbitration Court, Phone (+351)253422410; Email:triave@gmail.com

7. Information, Mediation and Consumer Arbitration Center (Consumer Arbitration Court), Phone (+351)253617604; Email: geral@ciab.pt

8. Arbitration Center for Consumer Conflicts of the Autonomous Region of Madeira, Address: Rua Direita, 27 - 1st Floor, 9050-405 Funchal; Email:centroarbitragem.sras@gov-madeira.pt

For more information, visit the Consumer Portal at www.consumidor.pt